Imagine the frenetic environment of a security agency's operations center: phones ringing incessantly, operators receiving emergency calls, and constant pressure to ensure that each incident is handled quickly and efficiently. In this context, it is essential to have technological solutions that can optimize dispatch and response to guarantee the safety and well-being of the community.
This is where CCONet shines. This powerful platform offers a variety of features designed to simplify and streamline the incident management process. From automating call logging to real-time visualization of vehicle locations, CCONet provides an integrated and efficient approach to handling emergencies.
Optimizing Incident Dispatch in Five Steps:
- Customer Service: When a citizen witnesses suspicious activity and contacts the Security Agency, the operator receives the call, and the CCONet system automatically comes into action. The call is recorded, generating a protocol number, and the requester's data is stored with the date and time of the call. The operator gathers information about the nature of the incident and its location, recording everything in the occurrence log.
- Dispatch: The dispatcher checks the automatically updated list of incidents by CCONet. Using the system, he views the available patrol units closest to the incident location on a map. Once the appropriate patrol unit is selected, he assigns it to the incident and communicates it to the officers via radio or mobile device. The officers receive the dispatch and proceed to the incident location, utilizing the system to find the best route.
- Preparation: While the incident is ongoing, the operator may receive additional calls about the same situation. New information is entered into the incident and made available to the field agents through CCONet Mobile. This allows the agents to prepare in advance for their arrival at the scene.
- Database: Upon arrival at the scene, the agents carry out the assigned tasks. Photographic evidence of the occurrence is collected and immediately attached to the database. Using the CCONet Mobile, agents can accurately update the occurrence information and report the actions taken. The registration of those involved includes artificial intelligence features, such as facial recognition and OCR of documents, ensuring real-time access to all available information.
- Reports: With all the collected data, it is possible to generate a comprehensive report of the incident, including the call recording, location map, photos, information of those involved, data of the agents, and vehicle details. These data are crucial not only for monitoring the incident but also for generating statistical reports that aid in the analysis and continuous improvement of the dispatch and response processes.
These five steps illustrate how CCONet can streamline incident response and vehicle dispatching in the operations center of security agencies, ensuring an efficient and coordinated response to the emergencies faced by the community.
Integration of the 153 Cidadão App:
In order to achieve even higher levels of efficiency in incident response, CCONet integrates the 153 Cidadão app. This innovation was conceived with the aim of strengthening the ties between citizens and the State, providing a quick and effective service experience. The app offers a range of benefits, including instant identification and presentation of citizen data at the time of request, along with their geographical location. This integration further facilitates the mobilization of security forces for response, allowing for a more agile and precise response to the community's needs.
